Return Eligibility & Time Frame
We support a 60-day return policy for all eligible products from the date customers receive the goods. All products applying for returns must be in unused, unwashed, original condition with intact original packaging and accessories, ensuring the products can be resold normally. Products with man-made damage, excessive wear and tear, or missing accessories will not be eligible for free return processing.
Return Application Process
Customers who need to return goods shall submit a return application through the official contact channel on our Contact page. Our customer service team will review the application and send return guidance within a valid time. Please do not return goods without authorization to avoid affecting the return progress.
Refund Processing Time
After we receive and inspect the returned products to confirm compliance with return standards, we will initiate the refund procedure. The refund will be completed within 5 to 10 business days, and the funds will be returned to the original payment account of the order. The specific arrival time of the refund shall follow the processing rules of the customer’s payment institution.
Special Instructions
All return services are uniformly implemented in accordance with this policy. We reserve the right to verify the status of returned products. For returns caused by product quality problems, our store will bear the corresponding return logistics costs. For personal reason returns, relevant return logistics expenses shall be borne by customers.
